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  • Appeal on Winter Quarter Average

    In July of each year, your sewer bill is recalculated based on the average amount of water use billed in the previous months of December, January, and February. These three months represent the period when outside water usage is normally at a minimum. Under Pima County Ordinance 13.24, customers have 60 days after receipt of a bill to appeal a new user fee, a new usage class, or a new discharge factor. Customers may appeal their account at any time during the fiscal year, but will only receive a credit for up to 60 days back on their bill.

    As of July 2022, appeals will be based on occupied water usage for three consecutive months from July 2021 billing through June 2022 water billing.

    If your water provider is Tucson Water, Oro Valley Water, or Metropolitan Water District and you would like to appeal, please fill out and submit the form below and we will review your water consumption without requiring further documentation.

    If your water provider is Winterhaven or Community Water of Green Valley, fill out the form below and include your water account number. Your water consumption is available to us online to review and process your appeal.

    Appeal on Winter Quarter Average

    Property Information (where service is provided)

    Account Number:

    Street Number:*    Street Direction:*  

    Street Name: *    Unit:

    Enter the alternative month you would like sewer billing calculation to begin for this year's recalculation:


    Billing Information

    First Name:

    Last Name:


    Company Name:

    Telephone:  *    (ex: 520-999-9999)

    Fax:   (ex: 520-999-9999)

    E-mail Address:  *  

    Water Company

    Please enter the name of your water company:


    Referred from Page: 

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    Wastewater Reclamation

    201 N. Stone Ave., 8th Fl.
    Tucson, AZ 85701

    Customer Service: 
    (520) 724-6500
    Customer Service Hours:
    8:00 a.m. — 4:00 p.m.
    24-Hour Sewer Emergencies: 
    (520) 724-3400
    Service Request Online Portal

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