Information Technology

What We Will Do

• Collaborate with departments and users to understand their goals and resources while balancing each department’s needs with the overall needs of Pima County.
• Establish and maintain trust with our users and our constituents.
• Develop systems which are sustainable, scalable, secure, adaptable, and easy to use.
• Build integrated solutions on common platforms which maximize investments, create seamless connections, and encourage collaboration.
• Design systems that embrace flexibility in commanding vast amounts of data from a multitude of sources.
• Harness information in innovative ways to produce useful insights and services.
• Make the Pima County Information Technology Department (ITD) a destination employer for top talent.

How We Will Do It

• Empower staff within an agile model to define and direct Pima County information technology projects with direct engagement of the business, ensuring that they are on track and on budget for completion.
• Make commitments and keep them.
• Define systems and projects with Total-Cost-of-Ownership metrics.
• Lead Pima County in leveraging modern collaboration tools for teams that may be virtual, global, and multicultural.
• Insure continuity of operations for critical Pima County systems with redundancy in our network, hardware and software systems while employing security techniques at pace with evolving risks.
• Develop accurate and complete data repositories and warehouses to facilitate data mining and construction of new data models.
• Provide self-service solutions to enable users to develop their own business intelligence models.
• Maintain software and hardware Lifecycle Management strategies ensuring users are supported with up-to-date, high performance, best in class technology.
• Develop and adapt systems in an increasingly dynamic, complex, and demanding environment by focusing on agility, experience, tenacity, and commitment.
• Remain technologically current by attracting, developing and retaining innovative IT professionals, and implementing emergent information systems.