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  • Social Media Community Guidelines & Appeal Process

    Community Guidelines 

    Pima County’s social media accounts, with the exception of elected officials, are managed and monitored by the Office of Communications.

    Social media pages were created to facilitate the way residents communicate and obtain information from Pima County and its respective departments while engaging in positive and productive conversations through a limited public forum. Each page or profile has a person assigned to monitor the page daily to make sure the posting and discussions are appropriate. Staff will respond, as necessary, to constituent questions and/or comments.

    By choosing to comment or post on Pima County’s social media accounts, you agree that we reserve the right to remove content and/or block you from the page if your posts are deemed inappropriate due to the following:

    • Profane or vulgar language or content;
    • Content that degrades others on the basis of race, creed, color, age, religion, gender, marital status, status with regard to public assistance, national origin, physical or mental disability or sexual orientation;
    • Threatening or harassing postings;
    • Personal attacks against other public users of County social media;
    • False information that causes harm to an individual or organization;
    • Sexual content or links to sexual content;
    • Content that reveals private, personal information without permission (doxing); 
    • Inappropriate photographs, including but not limited to: photos involving alcohol, nudity, and scenes of graphic violence;
    • Conduct or encouragement of illegal activity;
    • Information that may tend to compromise the safety or security of the public or public systems; or
    • Copyright, trademark, and intellectual property violations;
    • Solicitations for commerce or fundraising.

    We want to hear from you and appreciate your adherence to these guidelines. 

    If you violate one or more of these guidelines, you may have your content removed or be blocked from further participating on the page. If this happens, you have the right to appeal the decision with the County Administrators Office by following the Social Media Appeal Process listed below.

    Appeal Process

    Participants of County social media who have had their content deleted or been prohibited from participating on a County social media page may submit a formal petition to the County Administrator's Office to have the decision reviewed. To do this, the participant must do the following:

    • Submit in writing via email or traditional mail an explanation as to why their content does not violate the County social media Community Guideline(s) 
    • Email petitions should be sent to: lisa.matthews@pima.gov 
    • Mailed petitions should be addressed to:
    Chief Deputy County Administrator Jan Lesher
    130 W. Congress St., 10th Floor Tucson, AZ 85701

    Upon receipt, the Chief Deputy County Administrator will review the appeal and provide a response via email or traditional mail within 5 business days. The Chief Deputy may confer with other county staff, including the county attorney’s office, before deciding. If the Chief Deputy is unavailable to review within 5 business days, the appeal will be made to the County Administrator using the same procedure. 

    If the appeal is upheld, the participant will have to repost the deleted content. 

    Pima County Social Media Procedure

    Administrative Procedure 3-31– Pima County Social Media
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    Communications Office

    130 W. Congress
    Tucson, AZ 85701

    (520) 724-9999

    Monday - Friday 8 a.m. - noon and 1 - 5 p.m., except on holidays.


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