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  • RWRD launches Amnesty Program for unauthorized users

    Mar 20, 2017 | Read More News
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    Wastewater The Pima County Wastewater Reclamation Department (RWRD) has embarked on a program to ensure all users connected to the sanitary sewage system are appropriately billed.  Through June 30, 2017, the Department has instituted a one-time Amnesty Program aimed at addressing the potentially large number of customers who may be receiving free sewer service.

    Over the years, it has been determined there are a number of sewer users that are connected to the system but not paying sewer user fees.  The reasons these accounts have not been added to the billing system are numerous and explainable.  It is appropriate the County take steps to ensure all users connected to the sanitary sewage system pay their fair share of user fees.

    This one-time Amnesty Program will allow unauthorized users of the sewer system to come forward and have the issue corrected without enforcement of back billing or penalties.  After this grace period has ended, any unauthorized sewer system user found will be back billed per Pima County Code.  

    RWRD Director Jackson Jenkins believes it is “appropriate to provide unauthorized sewer system users the opportunity to start fresh as a paying customer.  This would eliminate the burden such a large and unexpected bill may have on a family for an error which, potentially, was no fault of their own.”

    The one-time Amnesty Program is available through June 30, 2017, and forgives back user fee charges plus related interest, administrative charges, and penalties.  The Program is open to anyone without a sewer user account who discharges into a Pima County sanitary sewer system.

    For more information or to determine if you qualify, please visit the RWRD website or contact the RWRD Director’s Office at (520) 724-6511.

    In an effort to eliminate the need for a similar amnesty program in the future, Pima County has identified several billing best practices and internal procedural changes.


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