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  • PACC launches Pet Support Center hotline

    Sep 23, 2016 | Read More News
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    Michael Kloth photoThis week Pima Animal Care Center launched a Pet Support Center hotline dedicated to connecting local residents with the resources they need to keep their pets and scheduling admission appointments for healthy owned and stray pets.

    A $149,350 grant from PetSmart Charities made the Pet Support Center possible. To reach the Pet Support Center directly, call (520) 724-7222. Three PACC staff members, funded for one full year by the grant, will run the hotline 7 days a week from 9 a.m. to 6 p.m. each weekday and 9 a.m. to 5 p.m. on the weekends. 

    “Our Pet Support Center will be a huge benefit to our community,” said Justin Gallick, director of community engagement at PACC. “One of the main reasons that people surrender their pets is because they don’t know who to turn to for help when they need it. We know our community members want to do right by their pets, and this will be a vehicle for making that happen.”

    For the first time ever, PACC will have staff dedicated to answering pet-related questions from the general public. The center will provide referral information for food assistance, low-cost veterinary care, housing options, training resources, military deployment support, and options for re-homing their pet. The center will also process lost and found pet reports, provide information on spay and neuter programs, and answer questions about adoptable PACC pets. 

    The launch also marks the start of a move toward managed admissions for PACC. Owners who want to surrender their pet can call the Pet Support Center to schedule an admission appointment rather than wait in line at the shelter. The center will take appointments for all healthy pets, including strays. PACC leadership said the center will still be the only shelter in our community that never turns away a pet in need, and that managed admissions will help simplify animal intake process and allow the staff to obtain more information about the pet ahead of time. 

    “Scheduling appointments will make our admissions process faster, which means less wait time for the general public. It will also help us prevent large intake numbers and ensure that our shelter has the capacity and staff to accommodate all incoming pets,” said Gallick.

    PetSmart Charities, the leading funder of animal welfare grants with more than $285 million donated to date, has invested nearly $1 million into Pima County to help PACC become a shelter where more than 90 percent of the pets it takes in are saved.


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